Privacy Policy

About Us

‍Motor Accident Group is a Data Controller registered with the Information Commissioner’s Office under registration number ZA518909.

Our Privacy Promise

Your privacy matters to us, and we will never release your personal details to any third party for marketing purposes. We will tell you how we use your data and who we share it with.

What Information Do We Collect From You?

‍We will only collect enough information from you in order to be able to process your claim on your behalf. The information we may collect could include the following: your name, address, contact details, date of birth, details of the circumstances of the claim or incident and any damage or loss suffered by you.

Who Is Collecting Your Data?

Motor Accident Group will collect enough information to provide you with services that we are contracted to provide or additional services that you consent to. In accordance with your rights under relevant data protection legislation you may withdraw your consent at any time.

How Is Your Data Collected?

Information is collected through our claims notification process via telephone or our online claims form.

WhereDo We Store Your Data?

All which is provided to us is stored on secure servers. We employ appropriate security measures to protect your information stored on our servers.

WhoDo We Share Your Data With?

In order to fulfil both our contractual obligations and our obligations to you, we will share information with business partners or suppliers for the purposes of progressing your claim. for the performance of any contract we enter into with you or them.

HowLong Do We Keep Your Data For?

We will keep your information for six years after your claim has completed. If for any reason we do not provide you with services, we will delete your personal information from our records.

Lawful Basis

We will only use your personal data where the law allows us to. The lawful basis we rely on when processing your data is Article 6(1)(f) of the General Data Protection Regulation (GDPR), which allows us to process personal data for the purposes of the legitimate interests pursued either by us or by a third party for the provision of services as described below.

How Will We Use Information About You?

We will use information to enable us to decide if we can provide services to you and:      

• The administration and management of your claim (including vehicle  replacement and vehicle repair)
• To comply with any laws or regulations.
• We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft, or misuse and to safeguard your privacy.

In the course of providing our services to you, we may need to communicate your personal information to parties involved in your claim including but not limited to:

• Vehicle rental companies for the purpose of obtaining a replacement car for you.
• Garages and/or engineers to ensure your vehicle is repaired for you.
• Law Firms  or other Claims firms for the provision of Claims Management Services.

Your details will be processed in each case in strict confidence, and we have set up adequate measures to ensure that your privacy is protected when transferring your data to third parties for the purposes of providing our services to you. Please note that the transmission of data over the internet is never completely secure.

Your Rights

You have a number of legal rights regarding the information we hold on you.

• You have the right to access your personal information.
• You have the right to object to further processing.
• You have the right to ask us to correct or remove any information that you believe is inaccurate.
• You have the right to restrict the processing of your personal information.
• You have the right to ask us to delete your personal information.
• The right to receive the personal information we hold about you.

Should you wish to exercise any of your legal rights, please email or write to us at the following address:
Motor Accident Group, 707b Wimborne Road, Moordown, Bournemouth, BH9 2AU

Email: kate@motoraccidentgroup.co.uk

Our website may contain links to and from the websites of business partners and suppliers or other third-party firms.’ Please note that we do not accept any responsibility for the use of your information once it leaves our website domain nor the content of any third-party website. The use of personal information on any website you choose to access will contain its own privacy policy that governs how they use your personal information.                                              

Complaints

For more information about this policy, or if you would like to make a complaint in relation to the way we process your personal information, please contact Motor Accident Group, 707b Wimborne Road, Moordown, Bournemouth, BH9 2AU.

We try to resolve any complaints as soon as possible, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO) (www.ico.org.uk, Tel: 0303 123 1113).

Changes To Our Privacy Policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last reviewed on 7 May 2024.